TERMS AND CONDITIONS

1. Acceptance of Terms

By accessing or using the website and application ("Platform"), the user ("User") acknowledges that they have read, understood, and accepted these Terms and Conditions, including the Privacy Policy.

If the User does not accept these terms, please cease using the Platform immediately.

2. Definitions

• Company (Planktonsoft) means the SaaS system provider.
• Platform means the website, application, and API of the Company.
• Merchant means the business using the system to offer bookings.
• Instructor/Staff means individuals providing services through a Merchant.
• Customer means the person making a booking through the Platform.

3. Nature of Service

The Platform is solely a technology provider for:

• Class bookings
• Accommodation bookings
• Booking of other resources or services
• Schedule management
• External calendar connection (e.g., Google Calendar)
• Payment processing (if applicable)

The Company is not a direct provider of classes or accommodations unless specifically stated otherwise.

4. User Account

5. Booking Conditions

A booking is complete only when confirmed through the system.

The Merchant determines:

• Pricing
• Cancellation conditions
• Refund policy

The Company is not responsible for cancellations by the Merchant. Customers must verify details before confirming any booking.

6. Payment

Payments may be processed via third-party providers (Payment Gateway).

Fees may include:

• Platform service fees
• Transaction fees

The Company does not store credit card information directly (if using a third-party gateway).

7. Cancellation and Refunds

Cancellation policies depend on the Merchant, but the Company may:

• Process automatic refunds according to set conditions
• Deduct applicable fees as specified

8. Merchant Fees

Merchants must pay monthly service fees or commissions as agreed.

The Company reserves the right to adjust service rates with prior notice.

9. API Usage and System Integration

Merchants may use the API according to the API Key provided.

Prohibited actions:

• Sharing API Keys with third parties
• Reverse engineering the system
• Exceeding rate limits

The Company may limit API usage if security risks are identified.

10. Prohibited Use

Users agree not to:

• Use for illegal activities
• Transmit harmful data or malware
• Attempt to breach the system
• Falsify identity

11. Liability and Limitation of Liability

The Company provides services on an "As-Is" basis.

The Company is not responsible for:

• Indirect damages
• Loss of revenue
• Interruptons due to external systems
• Damages caused by Merchants or Instructors

Maximum liability of the Company is capped at the fees paid by the user in the most recent 3 months.

12. Intellectual Property

Software, code, databases, and all elements are the property of the Company.

Merchants own their business data but grant the Company rights to process it for providing services.

13. Personal Data Protection

The Company will operate in accordance with the Personal Data Protection Act (PDPA).

For more details, please see the Privacy Policy.

14. Changes to Terms

The Company may modify these terms by notifying via the website or email.

Continued use after modifications constitutes acceptance of the new terms.

15. Governing Law

These terms are governed by the laws of the Kingdom of Thailand.